Cancellation and Refund Policy

Cancellation Policy

• Customers may cancel their subscription at any time.
• Cancellations must be made at least seven days before renewal to avoid charges for the next billing cycle.
• Customers will continue to receive their full content allocation for the remainder of their billing cycle, even after canceling.

Refund Policy

• No refunds are provided once a subscription is active.
• Exception: Refunds will be issued only in cases of duplicate charges or billing errors.

Access to Past Work

Customers retain access to past content for 30 days from the date of cancellation. After 30 days, access will be revoked unless a new subscription is purchased.

Pause Option

Customers may request a temporary pause on their subscription instead of canceling.

Dispute Resolution

• If a customer disputes a charge, we first communicate via email or video chat to clarify the situation.
• If the dispute is valid (e.g., duplicate charges), we issue a full refund for the incorrect charge.
• If the dispute is unjustified, we provide documentation proving the service was delivered.